Local Customer Satisfaction Yields National Recognition for NBM in 2017
Oh, what a year! Thanks to the loyalty of our customers and hard work of our employees, NBM received several national accolades for our achievement and success in the industry this year.
ENX Magazine – the industry’s leading office technology publication – selected NBM as a 2017 Elite Dealer in the $20 million to $50 million segment. Elite Dealer selection is based on a dealer’s growth, sales programs, community involvement, and leadership within the office technology industry. Significantly, NBM was the only dealer in New England selected as an Elite Dealer by ENX Magazine in its dealer size segment, solidifying NBM’s standing as New England’s leading independent office technology dealer.
Sharp – NBM’s leading product line – selected NBM for the 15th year in a row as a recipient of the prominent Hyakuman Kai Elite Dealer Award. NBM is among a select group of dealers recognized by Sharp from the hundreds of dealers that sell Sharp’s advanced business products and solutions in the United States. This prestigious award is given only to those dealers who make outstanding sales achievements, engage in innovative business practices, give excellent customer service, and make major contributions to Sharp. NBM is proud to be named Sharp’s #1 dealer in New England, and a top 10 Sharp dealer in the country (currently ranked #8 nationally!).
Outstanding local customer service and satisfaction are the tenets upon which NBM was built, and it is those tenets that have yielded us national awards over the years, including this year. Many companies claim to be the best in the business. Here at NBM, we make sure that we are the best by using the nationally recognized Net Promoter Score (“NPS”) system to objectively measure customer satisfaction. The Net Promoter Score system asks the important question, “How likely are you to recommend us to a friend?”, and ranks NBM based on customer survey responses to that question.
In our inaugural year using the NPS system, NBM’s customer survey results were overwhelmingly positive, with NBM achieving an annual Net Promoter Score of 87. The average US company has a NPS of 10. Customers in these surveys consistently praised the knowledge and professionalism of NBM’s sales representatives, technicians and customer service representatives, the excellent quality of NBM’s product line and product support, and NBM’s willingness to go above and beyond in delivering outstanding service.
National recognition from industry leaders coupled with local recognition from satisfied customers made for a very successful and rewarding year for NBM. Thank you to all our loyal customers for getting us there and making us your trusted technology company this year.
– Amie Geary