Service Questionnaire
Customer Name:  
Equipment ID:  Model:
Contact:
We would like to thank you for the time to complete this questionnaire. Using the information provided, NBM will continue to provide the best service possible.
How would you evaluate the care provided by the customer service representatives
when placing your service calls.
  Very Satisfied Satisfied Needs Improvement
1. Time it took to place your service call
2. Understood the specific problem(s) with your machine
3. Listened to your service needs
4. Courtesy in serving you
5. Fullfilled all commitments made to you
How would you evaluate the care provided
when the technician arrived...
  Very Satisfied Satisfied Needs Improvement
1. Knowledge or expertise of service technician
2. Completion of all work completed
3. Availability of part for service
4. Ability to fix problem on first visit
5. Quality of work performed
6. Cleanliness of machine after service
7. Response time
Other Comments
 
'We have Digital Copier/Printers, NBM connected to our computer network- they print so much faster than a desktop Laser Printer-, the cost per-image significantly lower and quality is phenomenal'

- Dan Leone,
Senior Vice President, Treasurer and director with Hastings Tapley Insurance,
Woburn, MA


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Comments & Questions ::Please call us 1.800.869.9390 or email us at Customer Service
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