Close Preview Window Corporate Headquarters: 24 Terry Avenue Burlington, MA 01803 Phone: (800) 869-9390 Fax: (781) 273-9087 customerservice@nbminc.com Branches Boston, MA Canton, MA Bedford, NH more details > Please let us know how we're doing- *First Name *Last Name *Email Address Equipment ID: (ex. abcd) Model: (ex. abcd) Contact: (ex. abcd) We would like to thank you for the time to complete this questionnaire. Using the information provided, NBM will continue to provide the best service possible. How would you evaluate the care provided by the customer service representatives when placing your service calls. 1. Time it took to place your service call N/A Very Satisfied Satisfied Needs Improvement 2. Understood the specific problem(s) with your machine N/A Very Satisfied Satisfied Needs Improvement 3. Listened to your service needs N/A Very Satisfied Satisfied Needs Improvement 4. Courtesy in serving you N/A Very Satisfied Satisfied Needs Improvement 5. Fullfilled all commitments made to you N/A Very Satisfied Satisfied Needs Improvement How would you evaluate the care provided when the technician arrived... 1. Knowledge or expertise of service technician N/A Very Satisfied Satisfied Needs Improvement 2. Completion of all work completed N/A Very Satisfied Satisfied Needs Improvement 3. Availability of part for service N/A Very Satisfied Satisfied Needs Improvement 4. Ability to fix problem on first visit N/A Very Satisfied Satisfied Needs Improvement 5. Quality of work performed N/A Very Satisfied Satisfied Needs Improvement 6. Cleanliness of machine after service N/A Very Satisfied Satisfied Needs Improvement 7. Response time N/A Very Satisfied Satisfied Needs Improvement Other Comments *Required Fields

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